Help＆FAQ
Will I receive an e-mail for membership renew procedures? When will I receive it?
"Notice of the start of membership renew procedure" email will be delivered three months before the expiration of the membership. In addition, "Notification of the expiration of the membership" email will be delivered for those who have not paid two months before the expiration of the membership and on the 1st and 25th of the expiration month.
However, you may not receive the e-mail due to errors or other reasons. Please make sure to check the membership expiration period yourself, and if you wish to continue, please renew your membership (make a payment) within the membership expiration date.
* Please note that we can not respond to inquiries such as failure to renew membership due to the lack of the email.
* Email will be delivered to your registered main email address regardless of your email news settings.
However, you may not receive the e-mail due to errors or other reasons. Please make sure to check the membership expiration period yourself, and if you wish to continue, please renew your membership (make a payment) within the membership expiration date.
* Please note that we can not respond to inquiries such as failure to renew membership due to the lack of the email.
* Email will be delivered to your registered main email address regardless of your email news settings.
Did you find this answer helpful?
Other FAQs in the same category
- How to renew my membership?
- I do not know my membership expiration date.
- Membership period has expired. Can I renew my membership now?
- How long does it take to complete membership renew procedure?
- After membership renew procedure (payment), will I receive a confirmation email, etc.? When will I receive it?
- I received a membership renew procedure e-mail even though I renew my membership (after payment).