Inquiry hours:10:00-19:00 (JST)
<Excluding holidays (Saturdays, Sundays, national holidays) and year-end and New Year holidays>
◆Year-End and New Year Holiday Notice◆Due to the year-end and New Year holidays, our inquiry services will be suspended during the following period: 【Friday, December 26, 2025 to Tuesday, January 6, 2026】 Responses to inquiries received during the holiday period will be sent starting Wednesday, January 7, 2026, on a first-come, first-served basis. Please note that replies may take longer than usual. We apologize for any inconvenience this may cause and appreciate your understanding.
● Please use for inquiries about Perfume Official Fan Club “WORLD P.T.A.”.
● Inquiries to WORLD P.T.A. are accepted by only e-mail. Please send an e-mail from the inquiry form below.
● Responses to your questions will be answered at any time by e-mail, but if there is no reply after one week, please check the e-mail reception setting, and then Please contact us from the inquiry form.
● When a holiday (Saturday / Sunday / Holiday) or the year-end and New Year holidays are placed on the calendar, or depending on the content of the inquiry, it may take some time until we reply.
*Inquiries specifying a deadline or due date may not be handled even if received on the same day. Please inquire well in advance by 6:00 p.m. on the business day before the deadline.
● If there is an error when browsing the official website, please put 1. OS version, 2. Browser version, 3. Error message or error status.
● Unauthorized reproduction or quotation of the response is strictly prohibited.
● Please note that we do not promise to respond to all inquiries.