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About inquiry

Inquiry hours:10:00-19:00 (JST)
<Excluding holidays (Saturdays, Sundays, national holidays) and year-end and New Year holidays>

◆Notice of Year-end and New Year holidays◆
Due to the year-end and New Year holidays, we will be closed for inquiries during the following period.
December 27, 2024 (Friday) - January 7, 2025 (Tuesday)
Inquiries received during this period will be responded to sequentially from January 8, 2025 (Wed.), but it may take some time for us to reply.
We apologize for any inconvenience this may cause and thank you for your patience.

● Please use for inquiries about Perfume Official Fan Club “WORLD P.T.A.”.
● Inquiries to WORLD P.T.A. are accepted by only e-mail. Please send an e-mail from the inquiry form below.
● Responses to your questions will be answered at any time by e-mail, but if there is no reply after one week, please check the e-mail reception setting, and then Please contact us from the inquiry form.
● When a holiday (Saturday / Sunday / Holiday) or the year-end and New Year holidays are placed on the calendar, or depending on the content of the inquiry, it may take some time until we reply.
*Inquiries specifying a deadline or due date may not be handled even if received on the same day. Please inquire well in advance by 6:00 p.m. on the business day before the deadline.
● If there is an error when browsing the official website, please put 1. OS version, 2. Browser version, 3. Error message or error status.
● Unauthorized reproduction or quotation of the response is strictly prohibited.
● Please note that we do not promise to respond to all inquiries.

FAQ is here

About Email settings

「メールが届かない」というお問い合わせが多数ございます。ドメイン指定受信や迷惑メール拒否設定をされている方は、「@amuse.co.jp」からのメールを受信できるよう、事前に設定して下さい。

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